When your Zanussi hob starts flashing error codes, it can be a moment of confusion and concern. But don’t panic, these codes are here to help. They are a way for your appliance to communicate exactly what’s wrong, allowing you to identify and, in many cases, solve the problem without having to immediately call for technical service. In this article, we’ll introduce you to the most common error codes for Zanussi hobs and give you a guide on how you can address each situation.
What are error codes?
Error codes, also known as diagnostic codes, are sequences of numbers, letters, or a combination of both, that appear on your hob’s control panel. Each code is associated with a specific issue. Some of these issues can be easily solved by you, while others will require the attention of a specialized technician.
Understanding error codes
Below, you’ll find a detailed table with the most common error codes for Zanussi hobs, along with a description of each problem and the recommended solutions. This information is crucial for understanding what’s happening with your appliance and how you can act to solve it.
| Error | Description | Solution |
|---|---|---|
| E0 | Failure in the electronics of the plate. | Unplug the hob from the power for 30 seconds or more and then plug it back in. If the error continues to appear when turning it back on, you should contact technical service. |
| E1 | Failure in the electronics of the plate. | Unplug the hob from the power for 30 seconds or more and then plug it back in. If the error continues to appear when turning it back on, you should contact technical service. |
| E2 | Error in the LED lighting of the plate or a failure in the temperature sensor in Teppan-Yaki mechanisms. | Remove the plate from the power for at least 30 seconds, reconnect it and start it up. If it is not solved, call technical service. |
| E3 | The plate is connected to an incorrect power of 400V. | Contact the plate installer or technical service. DO NOT use the hob until the problem is solved. |
| E4 | The overheating protection jumped. | Remove any containers from the surface of the plate, if any. Unplug the hob from the power for more than half a minute and then reconnect and turn it on. If the error does not disappear, you will have to notify the official technical service. |
| E5 | Phase or voltage failure. | Disconnect the plate from the power for at least 30 seconds, reconnect it and turn it on. If the warning does not disappear, contact the official technical service. |
| E6 | Connection error. The plate is only connected to one phase. Coil sensor failure. | Check the connection. Unplug the unit for a minute and turn it back on, if the problem continues, contact SAT. DO NOT use your kitchen until the problem is solved. |
| E7 | Failure in the cooling fan. | Open the drawer under the surface of the plate and check that nothing obstructs the fan. Unplug the cooking unit for about 30 seconds and plug it back in and turn it on. If your hob is from before 2010, notify the technical service. |
| E8 | The hob is connected to a single phase. | Verify the connection or call your installer or technical service. DO NOT use your kitchen while the problem is not solved. |
| E9 | Wrong configuration in the control unit. Filter plate failure. | Check the assembly fuses. Disconnect the induction plate for at least 30 seconds and then plug it back in and turn it on. If the warning continues, call the official technical support. |
| F | Indicates that the container is not suitable for cooking with induction, there is no container in the active zone, or the container is empty. | Make sure the cooking zone is dry. Do not leave an empty pot or pan on the focus and activate it. Check that the cookware used is compatible with induction. Cast iron containers with ceramic coating may not be suitable. |
| H | While this symbol appears, there will be residual heat in the cooking focus. | Wait for the cooking zone or container to cool down. After a beep, the “H” will turn off. If the H continues to appear after cooling down, it means there was a failure in the sensor and you will have to notify the technical service. |
| _ | Automatic shutdown active. This may be due to Liquid has been spilled or there is an object on the control panel for more than 10 seconds. The plate has overheated excessively. | Remove the object or clean the control panel. Wait for the focus to cool down before using the kitchen again. |
Our advice
Before calling technical service, we recommend checking this table and following the suggested solutions. Many problems can be resolved simply without the need for professional assistance. However, if after trying the proposed solutions the problem persists, do not hesitate to contact Zanussi’s official technical service to ensure your hob receives the proper care.